1. Introduction
These Terms of Service ("Terms") govern your use of Voilà Coach ("we," "our," or "us"), including our website at voila.coach, and any related services, audits, or reports we provide. By accessing our website or purchasing our services, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our services.
2. Our Services
Voilà Coach provides private practice audits for therapists, counselors, and coaches. Our services include:
- A 10-minute intake diagnostic questionnaire
- A personalised 25-page Practice Audit Report delivered within 48 hours
- Revenue projections, 90-day action plans, and practice-specific recommendations
We also offer a free audit option and, where available, a Done-With-You Implementation package. Details of each offering are described on our website.
2A. Free Audit
Voilà Coach offers a complimentary audit option ("Free Audit") that provides a limited diagnostic review of your private practice. The Free Audit does not include a personalised written report. It is intended as an introductory assessment only.
By completing the Free Audit intake form, you consent to receiving follow-up communications from Voilà Coach. You may opt out at any time. The Free Audit does not create a client relationship or any obligation to purchase further services.
Voilà Coach reserves the right to modify or discontinue the Free Audit offer at any time without notice.
2B. Waitlist
Voilà Coach offers a waitlist for services not yet publicly available, including the Audit + Implementation package. By joining the waitlist, you:
- provide your name and email address, which will be stored and used to notify you when the service launches;
- acknowledge that joining the waitlist does not guarantee availability, pricing, or launch timing;
- agree to receive one or more communications from Voilà Coach related to the upcoming service;
- may remove yourself from the waitlist at any time by contacting [email protected] or unsubscribing from our emails.
No payment is taken or obligation created by joining the waitlist.
3. Eligibility
Our services are intended for licensed therapists, counselors, psychologists, and coaches who are operating or intending to operate a private practice. By using our services, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.
4. Payment & Pricing
4.1 Fees
The current price for the full Practice Audit is displayed on our website at the time of purchase. Prices are subject to change. Any price changes will be communicated in advance and will not affect purchases already made.
4.2 Payment Processing
All payments are processed securely through Stripe. We do not store your credit card details. By completing a purchase, you authorise Stripe to charge the applicable fee to your chosen payment method.
4.3 Refund Policy
Voilà Coach offers a 100% money-back guarantee. If you do not find your Practice Audit Report useful, you may request a full refund within 14 days of receiving it. No explanation is required.
To request a refund, contact us at [email protected] with the subject line "Refund Request." Refunds will be processed within 5–7 business days to your original payment method.
Refund requests made after 14 days of receiving your report will be considered on a case-by-case basis.
The Free Audit (Section 2A) is provided at no charge and is therefore not subject to any refund policy.
5. Delivery
5.1 Report Delivery
After completing the questionnaire and payment, your 25-page audit report will be delivered to your inbox within 48 hours. This is a target delivery time, not a contractual guarantee.
In the event of illness, technical failure, or other exceptional circumstances, delivery may be delayed. If your report is delayed beyond 72 hours, Voilà Coach will notify you by email and provide a revised delivery date. If you are not satisfied with a delayed delivery, you may request a full refund in accordance with Section 4.3.
6. Nature of Our Services
Voilà Coach provides business strategy and practice management guidance. Our services are not:
- Legal, financial, or accounting advice
- Clinical supervision or therapeutic services
- A guarantee of specific income or business outcomes
Results vary based on individual circumstances, local markets, and the implementation of recommendations. We are not responsible for decisions made based on our audit findings.
7. Intellectual Property
All content on our website, including reports, templates, scripts, and frameworks provided as part of our services, is the intellectual property of Voilà Coach. You may use these materials for your own private practice but may not reproduce, distribute, resell, or share them without our prior written consent.
8. Confidentiality
We treat all information you share with us during the audit process as confidential. We will not share your personal practice data, financials, or identifying information with third parties except as required by law or as described in our Privacy Policy.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Voilà Coach shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability to you for any claim arising from or related to our services shall not exceed the amount you paid for those services.
10. Termination
We reserve the right to refuse or terminate services at our discretion, including where we believe a client has provided false information, is acting in bad faith, or where continued service would be inappropriate. In such cases, we will issue a full refund for any unused portion of paid services.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of Spain, without regard to its conflict of law principles.
You agree that any dispute not resolved through the process set out in Section 12 shall be subject to the exclusive jurisdiction of the competent courts of Spain.
If you are a consumer based in the European Union or United Kingdom, you also retain the benefit of any mandatory consumer protection laws applicable in your country of residence that cannot be excluded by contract.
12. Dispute Resolution
In the event of a dispute arising from these Terms or our services, the parties agree to first attempt to resolve the matter through good-faith negotiation. Either party may initiate this by sending a written notice to [email protected] describing the dispute in reasonable detail.
If the dispute is not resolved within 30 days of that notice, either party may escalate to mediation before pursuing any formal legal proceedings. The choice of mediator shall be agreed upon by both parties, or failing agreement, appointed by a mutually recognised mediation body in Spain.
Nothing in this clause prevents either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction.
13. Force Majeure
Voilà Coach will not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to illness or medical emergency, natural disasters, acts of government, internet or infrastructure outages, or other events of force majeure.
In such circumstances, Voilà Coach will notify you as soon as practicable and use reasonable efforts to reschedule or otherwise fulfil its obligations. If performance is not possible within a reasonable time, you will be entitled to a full refund.
14. Changes to These Terms
We may update these Terms from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes constitutes your acceptance of the updated Terms.
15. Contact
For questions about these Terms, contact us at [email protected] or via voila.coach.