1. Introduction
This Privacy Policy explains how Voilà Coach ("we", "us", "our"), operated by Jordi, collects, uses, and protects your personal information when you use our website at voila.coach or purchase our Business Audit service. We are committed to protecting your privacy and handling your data with transparency and care.
2. Information We Collect
We collect the following categories of personal information:
- Identity & Contact: Your name and email address, provided when you complete a purchase or intake form.
- Business Information: Details about your business, goals, and challenges, provided through our intake form and during your strategy call.
- Payment Data: Payment card information, processed securely by Stripe. We never store your full card details on our systems.
- Call Recordings & Transcripts: Recordings and transcripts of your strategy call, with your consent, used solely to produce your report.
- Communications: Any emails or messages you send to us.
3. How We Use Your Information
We use your personal information for the following purposes:
- To deliver the Business Audit service you purchased, including scheduling your call, generating your report, and sending it to you by email.
- To process your payment securely via Stripe.
- To communicate with you about your order, report, or any questions you raise.
- To improve our service quality using aggregated, anonymised insights.
We do not use your personal information for unsolicited marketing, and we do not sell your data to any third party.
4. Legal Basis for Processing
Where GDPR or similar data protection laws apply, we process your personal data on the following lawful bases:
- Contract performance: Processing your name, email, business information, and payment is necessary to deliver the service you purchased.
- Consent: Recording and transcribing your strategy call is done with your explicit consent, given when you book and attend the call.
- Legitimate interests: Retaining anonymised service quality insights to improve our offering.
5. Third-Party Services
To deliver our service we work with the following trusted third-party providers, each with their own privacy policies:
- Stripe — payment processing (stripe.com/privacy)
- Tally — intake form collection (tally.so/privacy)
- Calendly — strategy call scheduling (calendly.com/privacy)
- Resend — transactional email delivery (resend.com/privacy)
- OpenRouter / Anthropic — AI-assisted report generation (openrouter.ai, anthropic.com/privacy)
- Railway — backend hosting (railway.app/legal/privacy)
We share only the minimum data necessary with each provider to fulfil their specific role in delivering your service.
6. Call Recordings
If your strategy call is recorded, the recording and any transcript are used only to produce your personalised Business Audit report. They are not shared with third parties for any other purpose. Recordings and transcripts are permanently deleted once your report has been delivered to you.
7. AI-Assisted Processing
We use AI tools to help analyse the information you provide and to assist in generating your Business Audit report. Your data — including intake form answers and call transcript — may be processed by AI models for this purpose. All AI-generated outputs are reviewed and refined by Jordi before delivery. Your data is used only for your report and is not used to train AI models.
8. Data Retention
We retain your personal information for as long as necessary to deliver your service and comply with any legal obligations. Specifically:
- Call recordings and transcripts are deleted once your report is delivered.
- Your name, email, and order information are retained for a reasonable period to handle any refund requests or follow-up queries.
- You may request deletion of your data at any time by contacting us at [email protected].
9. Your Rights
Depending on where you are located, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal data.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests.
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe.
10. Cookies & Tracking
Our website (voila.coach) does not use tracking cookies or third-party analytics tools. We do not build advertising profiles or track you across other websites. Any cookies set are strictly necessary for the website to function.
11. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment data is handled exclusively by Stripe and is subject to PCI-DSS security standards. We do not store payment card details on our systems.
12. Children
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us and we will promptly delete it.
13. International Transfers
Our service is operated internationally. Your data may be processed by our third-party providers in countries outside your own. We take reasonable steps to ensure such transfers are made in accordance with applicable data protection laws, including by using providers that offer appropriate safeguards.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at voila.coach/privacy.html. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.
15. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at [email protected]. We are happy to help.